Edstem Login

Edstem Login Issues

Every year enough students have issues logging into Ed that this FAQ is warranted.

The issue is that Edstem uses the user id provided to create an Edstem account for that user. It sounds harmless enough but the following is just one example of what can happen.

Assume one course invites a student to edstem using z1234567@unsw.edu.au, and another course invites the student as joe.blogs@student.unsw.edu.au, and another course invites the student as z1234567@ad.unsw.edu.au, and yet another course invites the student as z1234567@student.unsw.edu.au. These are all the same mailbox at UNSW. However, on Ed, the student now has four separate accounts unrelated to each other. If the student logs into Ed using one address, they will not see the courses associated with the other addresses.

Some of the symptoms that you might see are:

• You login to Ed and you can't see the course you are enrolled in.
• You receive notifications from the course you are enrolled in, but can't see it in Ed.
• You did not receive an invite to the course (as you are already enrolled under another address).

So if you can't login to Ed using the email address you are trying, or you can log in and can't see the OS course, then attempt the following fix.

Login using the invited ID

• Firstly, make sure you are completely logged out of Ed. I mean explicitly go to the top right hand menu and select “Log Out”.
• Now log back in using only the following format user ID z1234567@unsw.edu.au.

You are now logged into the account that you were invited to for the OS course.

Merge IDs

Hopefully you will be prompted that you have a duplicate account. Ed will then lead you through the merge process so you can have all your UNSW courses under the one primary user ID.