If your account gets too many failed logins in a row, your zPass will be locked - this is to stop people from brute-force guessing your password.

Work in progress

This page was automatically migrated from the legacy Taggi site ( https://taggi.cse.unsw.edu.au/FAQ/zPass_Keeps_Locking/) and is pending review. Content, links and screenshots may be incomplete or incorrect.

Unlocking your zPass

If this keeps happening

zPass affected systems and saved passwords

UNSW Services; IDM, MyUNSW, etc.
Uniwide wireless service (inc. Eduroam)
UNSW mail; Office365 / Apple Mail / etc.
UNSW Print Service
UNSW or CSE file servers
UNSW Software resources; Azure dev tools, etc.

Updating saved passwords

Mac OSX

Go → Utilities → Keychain Access
Select the Login keychain, and Passwords Category
Delete any entries for UNSW printers, and any entries containing unsw.edu.au

Windows

Click on Windows Credentials
Delete any entries containing unsw.edu.au

Ubuntu

Reconfigure Printer Password

Locate the current printer in "System Settings" -> "Printers", open "Printer Properties" of this printer then in "Settings" tab click on "Device URI" to authenticate with your new password.

Remove Password(s) saved in Password Manager

Stored passwords in Ubuntu 'Unity' and 'Gnome' desktop environment are maintained by the Passwords and Keys (seahorse). Search for Passwords and Keys from Application or type command seahorse in Terminal to launch this application.

Locate the password(s) entry: e.g. for MPS print queue it will be engpwps001
Select (single-click) the entry to show the password, and select the Edit option.
Be sure to Save changes before exiting.

Still having problems with your zPass locking

Note that CSE Computer Support do not control your zPass, zPass locking nor your access to UNSW services. We can investigate the problem but that just involves checking your computers which you could do yourself.

zPass Keeps Locking